Jeanette Penberthy

FSP 77741
OPERATIONS MANAGER

Jeanette PenberthyJeanette’s background has always been insurance, her introduction to the industry was as a PA which quickly expanded. Initially anything to do with vehicles; purchase, registration, insurance, licences, risk management, etc. Before long, she was managing portfolios for clients with vehicle fleets and multi-branch locations.

Assessors are people who negotiate with insurance companies on a ‘no win, no pay basis’ and Jeanette worked her way to the top of the ladder as an assessor. For example, if you were declined on an insurance claim, she would go into battle for you based on a commission only basis. It means that Jeanette has detailed experience on how to claim and what can be claimed for.

Jeanette has always worn more than one hat in any of her roles – which is still true today. Her time is divided between insurance and administration, but the benefit of that is knowing the ‘system’ from beginning to end and having an understanding of where policies can go wrong.

Arriving from South Africa in 2002, Jeanette started working as a broker in New Plymouth and from there has worked at some of the largest insurance companies nationally. When comparing any of those firms with how Penberthy operates…

“The larger companies have a mentality of one policy fits all – there’s no personal touch. At Penberthy, we go to market to get the best policy for you.”

Jeanette is all about finding solutions for her clients, that’s the part of the job that she enjoys most and more often than not, it comes down to risk versus premiums. Take Liability Insurance as an example – you might have contents insurance in your office, but if you cause substantial damage to their property, it’d be liability insurance that will save the day. In the long run, which one is going to cost more?

Another example is the unforeseen… A business man was in an art gallery and accidentally knocked over a shelf of ceramic items. Of course, the gallery’s insurance covered the loss, but the insurance company went after the business man – again, liability insurance would have come to the rescue.

“I am amazed at how many New Zealander’s don’t have the correct insurance in place, just talk with us and we’ll get it sorted.”

Penberthy is different because they are a New Zealand family business – don’t underestimate how valuable that is, because the majority of New Zealanders are small business owners. We understand the costs associated with running a business, we have our feet on the ground.

In her spare time, Jeanette enjoys spending time with family, going fishing, decorating and creating photo books – it’s like electronic scrapbooking on a program called ‘craft artist’. It’s very time consuming but worth it. Jeanette thinks that we’re probably going to lose a generation of people who don’t have printed photos. Her family get to look through books she created and reflect on holidays and activities.

When it comes to your insurances, things change and often policies are not updated to cater for the changes. Jeanette can only give advice on what she’s been told and there are no crystal balls – conversations need to happen because online forms can’t ask you questions.

“I need to fully understand your needs to give you the best advice – I can’t advise you on what you need unless I know what your concerns are. There are the standard things, but what is it that worries you. If something happened to your business, what would be your biggest concern? Be open and honest – our experience coupled with your concerns means that we make sure you have all the bases covered.”

Phone: (09) 486 1175
Direct Dial: (09) 213 7996
Mobile: 021 322 981
Email Jeanette here
Click here to view Jeanette’s Disclosure Statement