LIFE & DISABILITY ADMINISTRATOR / PA
A term that can be used to describe Rae would be “wealth of knowledge” as she possesses a great deal of it about many subjects; insurance, law, motorbikes, customer service, claims management, underwriting… it’s an amazing list when she starts talking about her background.
At Penberthy, Rae is John’s right-hand-support. It’s mostly an autonomous position, but Rae really enjoys trucking through the work – to others it might sound boring, but she’s in her element – you have to know what you’re doing with every single piece of paper and electronic file. She loves working for John because he has such a great work ethic – she admits that it sounds cheesy, but hard working bosses can be hard to come by!
“Penberthy is like a really busy family. We put our heads down and get the job done but there’s always a good laugh to be had when we come up for some air. I think this really shines though in with the way we treat customers – we want to get to know them well so we can do the very best for them.”
Rae thinks that her greatest accomplishment is her daughter – and if you’re a parent; you’ll understand, if not; you’ll probably roll your eyes. As a single-parent, Rae has been a working mum, raising her daughter and investing in property all at the same time – and with pretty fantastic results. Her tip to live by is that it doesn’t matter what you choose to do, it’s how you do it that matters.
During her holiday time, Rae likes to indulge in travelling and has been to Hawaii, Europe, various places in the Pacific and the list goes on. The next place she’d like to visit is Spain – mostly because she’s learnt the language and wants an opportunity to use it. Todo tiene solución, menos la muerte.
Being in the insurance world, Rae sees a lot of horrible things happen to people. Her advice is to review your insurances regularly because life changes all the time. Another thing that she’s noticed is that when people reduce their amount of cover, it’s almost inevitable that they’ll end up needing it and wishing they hadn’t.