Shane has worked as an Adviser in the insurance industry for many years within a corporate insurance company offering both domestic and commercial services. Coming to Penberthy in 2007, Shane immediately saw the difference – clients weren’t just a number. At Penberthy he got to really connect with his clients and personalise his service to them resulting in relationships, not numbers. It speaks volumes that Shane feels his greatest accomplishment is the rapport he has with his clients.
“It’s really important to be a good listener in my role. Insurance is all about the detail, so whether I am working with a new client or reviewing cover with an existing client, it’s vital that care is taken in gathering the required facts. At Penberthy, we have a genuine focus on building strong relationships with clients, which help people feel comfortable to talk about what’s going on in their life – without that rapport, it would be much harder to ensure our clients are properly protected.”
Shane is a father of two boys and an item on his bucket list would be taking them to Disneyland. He loves working at Penberthy because being a family firm; they understand family at the ground level and what flows out of that is allowing him to prioritise being a Dad.
Outside of the office Shane is a bit of a sports fanatic – mostly rugby. His favourite team is the Hurricanes and he really admires John Kirwan because he never held back and was always honest about his life.
Shane’s advice for anyone looking at new insurance – be upfront and honest about your situation. That way, he can make sure you’re covered when you really need to be – if not, it’ll come back and bite you!