Working her way from receptionist to Richard’s assistant, her day is busy processing renewals, endorsements, providing information for policy terms and generally assisting clients. When a new client account comes across her desk she likes to remind herself why…
“We have really good relationships with our clients – when they call, they know who they’re talking to because we’re not a call centre – we actually know each other.”
Ask her what advice she has for anyone looking for insurance and it’s this; “Read your policy wording and make sure that you’re covered.” Of course, at Penberthy, we go to extra lengths to make sure our clients understand what they’re signing up for.
In her time outside of Penberthy, Regan finds great enjoyment in family time, especially with her son, playing soccer in the park, running the puppy around and playing board games. It sounds like nothing is too much of a problem, it’s not just a DVD at home, Regan will transform the lounge into a cinema and cook up some popcorn to make it an experience not to be missed.